The Privacy Policy

Hello. We are Studio350, LLC (also known as Sutdio350). Here’s how we protect your data and respect your privacy. Command Listing is a service provided by Studio350 and the privacy policy for Studio350 controls how your personal informaiton is used in relation to the Command Listing service and website. This privacy notice is based on an open-sourced design from Juro and Stefania Passera - get your own free privacy policy template

Our role in your privacy

If you are a Studio350 customer or subscriber, or just visiting our websites, this policy applies to you.

Our responsibilities

If you are a registered Studio350 customer or a visitor to our website we act as the ‘data controller’ of personal data.

Your responsibilities

• Read this Privacy Policy

• If you are our customer, please also check the contracts between us: they may contain further details on how we collect and process your data.

• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data

From the first moment you interact with Studio350/Command Listing, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this:

DATA YOU GIVE

DATA WE COLLECT

You browse any page of our website

You request a service from Studio350

We call you

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

Types of data we collect

Contact details

Your name, address, telephone number, email address…

Financial information

Your bank account number, sort code, credit/debit card details…

Data from the websites we build for you

Your contact information, your real estate brokerage information, photography providers, listings information, property descriptors, property features, documents you submit to attach to property sites, 3D tours, marketing materials for your business, marketing videos, social profile links, and any other information you voluntariy provide to us…

Data that identifies you

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version…

Data on how you use the Studio350 services and websites

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…

What about really sensitive data?

We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.

What about children’s data?

Studio350 is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Studio350 or the Command Listing service at children, and we do not knowingly collect any personal data from any person under 16 years of age.

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

Keeping Studio350 running

Managing your requests (like creating websites for you, updating sites for you, etc), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

Legal basis: contractlegitimate interests

Improving Studio350 services

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Legal basis for this data usage: contractlegitimate interests

Customer support

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

Legal basis for this data usage: contract

Marketing purposes (with your consent)

Sending you emails and messages about new features, products and services, and content.

Legal basis for this data usage: consent

Here is what each of these “legal bases” mean:

Consent

You have given clear consent for you to process your personal data for a specific purpose.

You can change your mind!

If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at privacy@studio350.com.

If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.

Contract

Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate interests

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• gaining insights from your behaviour on our website or in our app

• delivering, developing and improving the Studio350’s services

• enabling us to enhance, customise or modify our services and comms

• determining whether marketing campaigns are effective

• enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests

Your privacy choices and rights

Your choices

You can choose not to provide us with personal data

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can turn off cookies in your browser by changing its settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but the Studio350 websites (including the Command Listing website) and certain services (like Tawk.to) will not work effectively.

You can ask us not to use your data for marketing

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at privacy@studio350.com.

Your rights

You can exercise your rights by sending us an email at privacy@studio350.com.

You have the right to access information we hold about you

This includes the right to ask us supplementary information about:

• the categories of data we’re processing

• the purposes of data processing

• the categories of third parties to whom the data may be disclosed

• how long the data will be stored (or the criteria used to determine that period)

• your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to make us correct any inaccurate personal data about you

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide Studio350 services to you.

You have the right to be ‘forgotten’ by us

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Studio350 services.

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:

• You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure

• You are responsible of your username and password: keep them secret and safe!

• If you believe your privacy has been breached, please contact us immediately on privacy@studio350.com

Where do we store the data?

The personal data we collect is processed at our offices in McDonough, GA and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us.

How long do we store your data?

We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used any Studio350 service

Third parties who process your data

Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.

Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:

Infrastructure

Systeme.io

• Contact details

• Data that identifies you

• Order details

• Data for you use of our websites

This is a web hosting provider: we use it to create and host various Studio350 websites and process payment for orders you place for various Studio350 services..

EU or US

Analytics

Google Analytics

• How you use Studio350

• Cookies

GoogleAnalytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity.

US

Comms

Woodpecker.co S.A

We use this service for sending, storing and tracking emails.

Sumo Group, Inc.

• How you use Juro

This helps us collect email addresses for our mailing list and shows us analytics on how you read our blog.

Tawk.to, Inc.

• How you use Studio350 website

We use this service for customer communications, user interaction and helpdesk assistance.

Hubspot, Inc.

• Data in how you use Juro

We use this service for customer communications, hosting landing pages and sending marketing emails to those who have opted in

Payments

Stripe, Inc.

• Financial information

This service processes payments for us.

EU and US

Cookies

We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Juro. These may be ‘session’ cookies, meaning they delete themselves when you leave Juro, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.

How can I block cookies?.

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies

Making this policy great

Well done for getting to the bottom of this policy. It was designed to be as transparent, useful and engaging as possible.

Please don’t make this the last time you read it as we will post any changes on this page.